Delivery, Cancellation and Refund Policy
Last updated: 7 October 2026
This policy explains how credit and plan purchases on Secan Asistan are delivered, how they can be cancelled and when refunds apply. The service is provided by SECAN BİLİŞİM TEKNOLOJİLERİ LİMİTED ŞİRKETİ and offered to business/professional users only.
1. Delivery
Secan Asistan is a digital service; there is no physical delivery. Once payment is confirmed through Secan Pay (Iyzico), credits are added to your account immediately and your assistant is ready to use. The payment receipt and invoice are sent to your registered email address by the payment gateway.
2. Credits
Credits are prepaid and are not refunded or paid out in cash. They do not renew on their own and there is no automatic charge; you top up the balance yourself. We notify you when the balance runs low and when it runs out; at zero balance the assistant pauses customer replies instead of going into a negative balance.
3. Plans and cancellation
If you are on a subscription plan you can cancel at any time. Cancellation takes effect at the end of the paid period and you are not charged for the next one. Credits already added to your account stay usable after cancellation.
4. Exceptional cases
In cases such as a duplicate charge, a wrong amount, or the service being unavailable for a technical reason on our side, email inbox@secan.tech. These requests are reviewed individually; we reply within 5 business days and approved refunds are returned to the original payment method within 10 business days.
5. Meta charges
Message fees Meta charges on the WhatsApp Business Platform are billed directly by Meta to your business’s WhatsApp account; they are not part of Secan’s invoice and cannot be refunded by Secan.
6. Contact
SECAN BİLİŞİM TEKNOLOJİLERİ LİMİTED ŞİRKETİ, Etiler Mah. Evliya Çelebi Cad. No: 23/107, Muratpaşa, Antalya 07010, Türkiye. Contact: inbox@secan.tech.