No double bookings
The assistant checks your calendar, allows for staff and service length, and never gives out the same slot twice. Customers can pick their favourite staff member if they like.
For groomers, trainers and vets
Give pet parents instant answers and an easy booking
Secan Asistan answers grooming, boarding and training questions on WhatsApp 24/7, and books the appointment with the right member of your team.
Hands full, phone ringing
- 01
You are mid groom with a dog on the table. The phone rings and you cannot pick up.
- 02
Pet parents ask a lot before they trust you: vaccine rules, what to bring, how long it takes, price by size.
- 03
A fixed monthly fee keeps charging through your slow season.
How it works
- 01
Connect your channels
Link WhatsApp and Telegram, or paste one line of code for the website chat. Setup takes minutes, no technical work.
- 02
Teach it your setup once
Add your pricing by size or breed, your vaccine and safety policies, and the questions owners always ask. It answers from what you told it and nothing else.
- 03
It books and reminds
It checks the right groomer or trainer's calendar, books the slot inside the chat, and sends a reminder before the appointment.
No package limits
You never outgrow your package
Many assistant packages cap your customers, staff and services. With Secan Asistan everything is unlimited. You only pay for the work the assistant actually does.
| Feature | Often seen in packaged assistants | Secan Asistan |
|---|---|---|
| Customers | Capped by package | Unlimited |
| Staff / team accounts | Capped by package | Unlimited |
| Services | Capped by package | Unlimited |
| Locations | Top package only | Unlimited, each with its own channels |
| Channels | Mostly WhatsApp only | WhatsApp, Telegram, website, bio link |
| Appointment reminders | Higher packages | Included |
| Setup and support | Higher packages | Included |
Instagram, Facebook, TikTok
Put your assistant in your bio link
Every assistant has its own chat link. Add it to the bio of your Instagram, Facebook, TikTok or X profile. Customers start chatting with one tap, with no app to install and no account to create. And the assistant books appointments there too.
- Turn followers straight into bookings
- No app, no login
- Works even if you have no website
Features
Everything a receptionist does, all included
Automatic reminders
Customers get a reminder before their appointment, on the channel they wrote from or on the channels you choose.
Remembers your customers
It keeps preferences, past appointments and notes in mind, so regulars never have to explain everything twice.
Understands voice notes
Customers can send a voice message. The assistant listens, understands and replies in writing, and the transcript shows up in your dashboard.
Replies in the customer’s language
German to German speakers, English to English speakers, Turkish to Turkish speakers. A big help if you serve tourists or expats.
One inbox, take over any time
Conversations from every channel on one screen, live. Step into any chat with one click and the assistant steps back.
Team and permissions
Invite your staff and decide who sees and changes what. No limit on team members.
An assistant for you, too
Your dashboard has its own assistant: it sums up today’s conversations, updates your settings by chat, and messages customers on your behalf once you approve.
Like an app on your phone
Install the dashboard on your phone like an app and get notified about new bookings and chats that need you.
Trust
Official infrastructure, privacy by design
Meta Tech Provider
Secan is part of Meta’s Tech Provider program. Your WhatsApp connection runs on the official WhatsApp Business Platform and is set up through Meta’s own sign-up screen, so your number is not put at risk the way unofficial tools do.
Data stored in the European Union
Your data is stored on servers in the European Union. We never keep phone numbers unencrypted.
Open and honest
The assistant says it is an AI at the start of every chat, and customers can ask for a human at any time.
FAQ
Common questions from pet care businesses
Can it quote by breed or size?
Yes. It works from the pricing guidelines you give it, asks the pet's breed or size, and gives the matching price. It never makes a number up.
Does it book with a specific groomer?
Yes. It checks each team member's calendar and books with the one the owner asks for, or the first one available.
Will pet parents know they are talking to an AI?
Yes. The assistant says so on the first message of every conversation, and a real person on your team can take over whenever they want.
Is there a monthly subscription?
No. It runs on pay-as-you-go credits with no recurring fee. You top up when you want and only pay for what the assistant actually handles.
Give pet parents instant answers and an easy booking
Set up your assistant by chatting and go live when you are ready.