Connect your channels
Link WhatsApp and Telegram, or paste one line of code for the website chat. Setup takes minutes, no technical work.
For hotels and guesthouses
A reception that answers guests at any hour, in their language
Secan Asistan answers your guests on WhatsApp, Telegram and your website: check-in times, directions, availability. It takes direct booking requests in the chat, day and night.
- Guests message at midnight about check-in, parking or breakfast, and the front desk is long closed.
- The same questions from every guest: how do we get there, when is breakfast, can we check in late.
- Travellers who message you directly are your cheapest bookings, and the slowest answered.
How it works
Teach it your property once
Add your room types, house rules, breakfast hours and directions. The assistant answers like a receptionist who has worked there for years.
It answers and takes bookings
It answers guest questions instantly, takes direct booking requests with dates and guest count inside the chat, and keeps them in your Secan calendar.
Common questions from hoteliers
Does it connect to Booking.com or my channel manager?
Not yet. It keeps its own calendar inside Secan Asistan, which works well for direct WhatsApp and website enquiries. You stay in control and can confirm each booking before it is final.
Can it answer in the guest's language?
Yes. It speaks Turkish, English, German, French, Spanish and Romanian, and switches to match the guest. A German guest asks about breakfast in German and gets a German answer.
Will guests know they are talking to an AI?
Yes. The assistant says so on the first message of every conversation, and your team can take over any chat at any time.
What about guest data?
It is a privacy-by-design product. Guest data is stored in the European Union, phone numbers are encrypted, and each property is kept separate from every other one.